Hi, my name is JR (Jeremiah Ross)

I’ve spent the last 8 years tinkering with the Customer Support Experience for San Francisco startups. I like startups because you get to wear a lot of hats and build tangible value with customers as the company grows.

My style is to apply service design principles to the customer experience, the open-source ethos to team building, and data science to strategic problem solving.

The problems that particularly interest me right now include: building data foundations in preparation for agentic assistants, reducing friction that slows onboarding and adoption, and establishing the motions that scale as your company grows.

Let’s collaborate!